Reply to thread

Hi Joseph,

I am sorry you felt that customer service went down the drain with ecarlist, at the time you posted earlier in the year DealerTrack eCarList didn't provide clients with any upgraded support. Currently, and we are calling upon our current clients to provide a 3 months complementary service to make sure your store is fully trained on all the specific software your account signed up for.

Clients that have an issue with ECL will call upon our 1-800 number, but now we are taking a proactive approach to make sure there isn't any lingering issues or questions about the product. This service is to provide our clients with a one person point of contact that will be familiar with your store and how you use the product.

I have worked for DealerTrack for nearly 7 years now, I started out working with a small inventory management product called InventoryPro (Formally Known As DealerWire) in 2006 and when DealerTrack acquired AAX moved into an account management position with that product, and now, I have moved into an account position over at ECL. I am new to this forum, and excited to participate and learn a few things whom have worked longer in the car business as I (10 Years), I have learned a lot in the field services role being a vendor rep and I am excited to learn even more being able to utilize my time more on the web.

Jennifer Furtado

Dealer Results Specialist