Email Versus Phone

[Steven_Finell]

Nuff said, huh, Sensei? Or, you could just start "Email-Up Ninjas."

IMO you must assume the lead is not only valid in all respects but, interested in buying RIGHT NOW. Act accordingly in all cases and at all times. If you have a phone number, you MUST call. I wouldn't recommend offering a choice of contact preference. My skin crawls when a Sales Coordinator attempts to pre-determine the quality of a lead WITHOUT any contact or effort.

 

[KoreyB]

I would respond in kind. If it is an online lead the customer is already shopping around. A quick, personal email response that tries to get them on the phone. I'm with Jeff on this one.

 

[Crystal Lewis]

If they give me a phone number, I immediately email and then go to a personal phone call. If they give the phone number information, why not use it to get from point a to point b. Email is a pretty slow sell.