- Jun 23, 2014
- 4
- 1
- First Name
- Rebecca
Come join us December 4th from 1:00 PM EST - 2:00 PM EST explore FixingThe F&I Bottleneck facilitated by Rebecca Chernek. www.dealersedge.com
Is it realistic to expect a 30 minute delivery time from the minute the customer touches down in the F&I office- what policies and procedures would a dealer have to implement to establish a faster delivery time and why it would not only help to increase profits but customer satisfaction! Some veterans say that Gen Y have the highest percentage of slow pay history and have no business dictating how long it will take to put them into a new car- even if it takes all day! Will the online customer have to adapt to worn out practices of buying a car or will the dealer have to make changes to maintain market share?
Is it realistic to expect a 30 minute delivery time from the minute the customer touches down in the F&I office- what policies and procedures would a dealer have to implement to establish a faster delivery time and why it would not only help to increase profits but customer satisfaction! Some veterans say that Gen Y have the highest percentage of slow pay history and have no business dictating how long it will take to put them into a new car- even if it takes all day! Will the online customer have to adapt to worn out practices of buying a car or will the dealer have to make changes to maintain market share?
