• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

For Autotrader, is anyone seeing truncated November leads?

With how few leads Autotrader generates for our CRM*, I can't really see a difference. As of now, I have received as many leads in January, as I did in all of December.

* Insert Autotrader mantra of "we are not a lead provider, we are a classified/exposure for your inventory site" here.
 
Are you seeing this in concentrated areas across the nation or even throughout?
Across many demographics and clients, so it's evenly throughout to answer you @Jeff Kershner. IMO, this has to be a much larger issue and I get very vague answers out of them on it. Granted, those leads might have been pushed to client CRMs, but their dashboard doesn't show it.
 

✨ AI Highlights

Alexander Lau reported that Autotrader's dashboard stopped displaying leads mid-November (around the 16th) for multiple client accounts across various demographics, though the leads may have still been delivered to CRMs. After receiving vague explanations from Autotrader support, Lau confirmed the issue was resolved via email, noting it affected many dealers but received minimal attention or communication from the platform.

Replies Views 6 2,908 Started Last Reply