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The fact that auto-responders don't stop the clock is because then the number would be meaningless. Why would GM want every dealer to have 1 minute response times? Worthless. So thats why with any CRM package worth it's salt you aren't allowed to do that, but you get other options like mobile versions of the CRM and alerts.For GM leads I switched my chevy store to using Izmocars ILM. Its a very simple straightforward tool with a mobile interface. I have two salesmen with blackberrys that answer leads after hours with built in templates that get slightly personalized per lead.If you can't get your average under 5 hours doing that you're doing something wrong. And if you see dealers in your area with under 10 minute average response times they're either cheating the system or have 24/7 staffing.
The fact that auto-responders don't stop the clock is because then the number would be meaningless. Why would GM want every dealer to have 1 minute response times? Worthless. So thats why with any CRM package worth it's salt you aren't allowed to do that, but you get other options like mobile versions of the CRM and alerts.
For GM leads I switched my chevy store to using Izmocars ILM. Its a very simple straightforward tool with a mobile interface. I have two salesmen with blackberrys that answer leads after hours with built in templates that get slightly personalized per lead.
If you can't get your average under 5 hours doing that you're doing something wrong. And if you see dealers in your area with under 10 minute average response times they're either cheating the system or have 24/7 staffing.
