• Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.

Reply to thread

Yes, I completely agree with you. Getting salespeople to use the system properly 100% of the time is a never ending battle. The last thing you want to do is to teach them work arounds and ways to beat the system.


As with most things, there is a right way to do things, and then there is the fast way to do things. I provided the fast way... but you are right that it isn't the right way.


Using a CRM that allows salespeople to respond from a mobile device is the best solution by far. This allows them to provide a quality response all hours of the day from anywhere.


I was merely providing the technical insight to the mechanics and I'm sure most people already know that logging a phone call attempt stops the response times, and that is true for all OEMs, not just GM.