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I would say 7.6 hours - and I base this on the most recent reporting from a major OEM I saw. Hard to believe salespeople are waiting ALL day to respond to a lead. On a side note - some it it might have to do with training. I had a salesperson at a dealer leaving the task in the CRM "open" until he contacted the customer as a reminder to call them. I had to show him how to "close" the task and therefore stop the clock in both his CRM and the OEM reporting.
I would say 7.6 hours - and I base this on the most recent reporting from a major OEM I saw. Hard to believe salespeople are waiting ALL day to respond to a lead.
On a side note - some it it might have to do with training. I had a salesperson at a dealer leaving the task in the CRM "open" until he contacted the customer as a reminder to call them. I had to show him how to "close" the task and therefore stop the clock in both his CRM and the OEM reporting.
