Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature currently requires accessing the site using the built-in Safari browser.
Normal
Re: GM Rep Management "Required"You know what is one of the most lamest things about this whole process... you have to give the vendor access to your DMS to pull the client info and email address to be able to send (beg) them the "please write a nice review". Doesn't GM have all the info in the customer RDR...and wouldn't it make MORE SENSE to get the info direct from GM via the required/reported RDR info? Did anyone think about security and convenience to the dealer? Esp ones that use non-mainstream DMS systems?Also -- so not only is the dealer graded on the customer CSI (email sent), and now gets a "please write review" (email), and thanks for buying (email) and welcome to the dealer (email) and we want your service too (email).... some of those from the "required" CSSR program. And, then you have CRM vendors promoting auto thanks/service/etc emails ..... makes you think why people won't or are hesitant to give their emails. I advise everyone to look at their processes and adjust accordingly.
Re: GM Rep Management "Required"
You know what is one of the most lamest things about this whole process... you have to give the vendor access to your DMS to pull the client info and email address to be able to send (beg) them the "please write a nice review". Doesn't GM have all the info in the customer RDR...and wouldn't it make MORE SENSE to get the info direct from GM via the required/reported RDR info? Did anyone think about security and convenience to the dealer? Esp ones that use non-mainstream DMS systems?
Also -- so not only is the dealer graded on the customer CSI (email sent), and now gets a "please write review" (email), and thanks for buying (email) and welcome to the dealer (email) and we want your service too (email).... some of those from the "required" CSSR program. And, then you have CRM vendors promoting auto thanks/service/etc emails ..... makes you think why people won't or are hesitant to give their emails. I advise everyone to look at their processes and adjust accordingly.
