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We've been using the GM mandated RepMan service for about 4 months now. We choose the Cobalt version. In a nutshell, expect about a 50:1 ratio of website reviews to 3rd Party reviews. In fact, I even called Cobalt about this low conversion and they said "Yep, that's about right, we're seeing about 50:1". Now, we use a different RepMan service for our other brands and that yields close to a 4:1 ratio of review requests to 3rd Party reviews. We can even fine tune the request based on the customer's email (i.e. ask for a Google Places review when a @gmail is noticed).


Needless to say, since we KNOW there are better solutions out there, it stinks to be forced to use an inferior product.


Good luck.