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I agree. We are using DAS (not impressed) and although we are able to add a response to negative review that shows that the concern has been addressed, it does not allow the customer to update, edit or remove their review. After a few of our customers have written negative reviews, we were able to rectify the situations and our customers specifically asked if they could then revise their comments. Sometimes customers write things that are harsh when they are frustrated/upset, and then once things are explained or corrected, they feel differently. 

  

I feel that it is not right for GM to take information gleaned from a survey and turn it into a permanent review on our website without offering us the possibility of turning a dissatisfied customer into a dealership advocate online. I spoke to our GM District Manager earlier today about the possibility of a customer being able to update a negative review as long it is before the "go live" date.  I hope that this is something that GM would find beneficial and consider implementing.