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Drew,


"Wouldn't it be nice if we could remove "erroneous reviews" from Google, Yelp, Yahoo, etc" - yes it sure would. At least those that mention competitors by name (oh we try).


What's kind of scary is we are a multi brand dealership so I'm not sure the scope of this problem. Did they send out to all GM customers? Did they send out to non GM customers?


I'm not a big fan of these automated services for this very reason.