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YUP!! I can second this in regards to their first level support being shared. Not sure about higher level support with vAuto. I'm seeing tech vendors across ALL sectors cut back in customer support with little improvement anytime soon. I'm sure most are hoping Ai steps in to provide first level support asap. As [USER=2]@Alex Snyder[/USER]  points out - it tends to go up and down, but I have yet to brick wall.  I've been using Homenet since they started so many years ago - being one of their first 10 dealers using the service. They would really have to screw up for me to consider moving on. There's a few higher ups that keep an eye on and read DealerRefresh - so I would not be surprised someone reaches out to you via DM.