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We've been with them since we bought the store 9 years ago, so I have no desire to switch, but when you have inventory issues, you can't wait a week for them to be fixed or the inventory is gone. And when a supervisor won't respond to your email you kind of start to lose all hope. We've had this issue for 2 months with no resolution and it's been 4 days since my last email to support. I would say that my service with them for the first 5 years was top-notch, but it's gone downhill since then and has never recovered.