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haha, a fav quote!    "All an innovative decision maker wants from their legacy vendors is... 'I can't fire you, just please don't suck'"*



* That was from Geoffrey Moore who wrote a killer marketplace strategy book "Crossing the Chasm". I'll paraphrase:

Innovative decision makers KNOW that true innovation comes from small companies, they know the legacy vendors can't be fired nor can't be expected to lead innovation.