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Un named Cox Employee:   Homenet and vAuto are owned by Cox.  There is a lot of over lap but in many Cox employee's view Homenet should be dissolved into vAuto and VIN Solutions, but remain on it's own for dealers that maybe use Dealer Socket and Inventory Plus or some other solutions including Homenet alone.  Bottom line is Homenet is a tech company whose core competancey is to move data around,.  To accept feeds and push feeds of data.  Homenet for example, always pulls data from the DMS and hands it to vAuto.  Then a dealer needs to decide who will be their "syndicator" (the company that houes the photos of the online ads that appear on 3rd party websites and their websites).  A dealer cannot have or pay for both.  They can have vAuto and use Homenet for syndication, but they cannot have vAuto syndication and Homenet syndication.  This is not a money grab.  You can only have one syndicator.  Homenet does not charge to pull data from the DMS to give to vAuto or anyone.   As for customer service, we are well aware that our dealers don't want finger pointing, they don't want to hear a vAuto rep say call Homenet support or vice versa.  They would like any Cox Employee take down the customer's issue much like a service writer and get it to the right tech and see it through completion.   That being said - we hear you.  We are doing our best in a hot jobs market to find and retain more support techs.  Any and all suggestions are welcome.  Our main recommendation has been to the vAuto PMs to see all of their dealer's open cases and help ensure these problems are seen through to resolution.  If you have vAuto please don't call support - contact your PM for faster service.  Thank you.