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Here is Chad's first call and he sounds very professional on the phone.  We just need to make sure he doesn't give out too much information.  We had some audio difficulties on this one and the first part of the call was not there.  That might be a good thing since the total run time on this call is about 15 minutes.  Generally in my experience, a perfect sales call will last around 4-5 minutes.  

Steps & Comments:

         

• Greeting
  • Did not hear 
• Qualifying
  • Did not do any qualifying.  Customer qualified herself.
• Gaining Contact Info
  • Got number at the end of the       call.  Needs improvement
• Selling the Appointment
• Objection Handling
  • N/A
• Driving Towards Closure
  • Sold his managers name, but       needs to work on technique
• Directions to Dealership
  • Needs to give specific       directions from where to park and what door to walk in.
    
    

Here's the recorded call: Chad's Call