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Well as they say "the proof is in the pudding." If all goes as planned, you'll notice the improvement right within the calls. I could have have Alex run a report from IML that would show Chad's appointment ratio on phone-ups. Not sure what they have over at Sun Auto Group. If Alex and Joe want to put the numbers up for September 15th to October 15th to give us a before snapshot, I have no problem with that.Update on progress:Spoke with Chad yesterday who tells me that he's been on an appointment roll lately. We're just waiting on ADP to fix the recording issues they are having.I plan on speaking with Carl at some point today to do a little role play with him. Thanks!
Well as they say "the proof is in the pudding." If all goes as planned, you'll notice the improvement right within the calls. I could have have Alex run a report from IML that would show Chad's appointment ratio on phone-ups. Not sure what they have over at Sun Auto Group. If Alex and Joe want to put the numbers up for September 15th to October 15th to give us a before snapshot, I have no problem with that.
Update on progress:
Spoke with Chad yesterday who tells me that he's been on an appointment roll lately. We're just waiting on ADP to fix the recording issues they are having.
I plan on speaking with Carl at some point today to do a little role play with him.
Thanks!
