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Great news!  We have a Chad call.

Chad does a nice job building rapport with this customer and gets the appointment.  

• Greeting
  • Did not get to hear it.
    
• Qualifying
  • Still needs to build excitement on vehicle.  He did ask about others.
    
• Gaining      Contact Info
  • Got the info, but did not do it in the proper       manner.
• Selling      the Appointment
  • Did ask, but needs to get better at giving choices.
    
• Objection Handling
  • N/A
• Driving      Towards Closure
  • Sold info, but needs to perfect the technique
• Directions      to Dealership
  • Good job telling customer where to park and everything.  She had a GPS.
    

Here is Chad's call: Chad's Call