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In my previous posting I had asked Carl to respond to me in an e-mail asking him how he would respond to a certain type of call. Well Carl got back to be this morning. The attachment contains his response and mine back to him.This is often a technique I will use to help salespeople grasp what they should be saying on the phone. By having Carl type out the message he's much more likely to start using the proper technique on the phone.
In my previous posting I had asked Carl to respond to me in an e-mail asking him how he would respond to a certain type of call. Well Carl got back to be this morning. The attachment contains his response and mine back to him.
This is often a technique I will use to help salespeople grasp what they should be saying on the phone. By having Carl type out the message he's much more likely to start using the proper technique on the phone.
