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Wow,


Very Nice Jerry.


#1). I am looking for a CSI call on unsold prospects, made by a CSI rep (not in sales).  You almost have it: Blank Could you tweak it for a non-sales CSI rep to harvest info and include a VM script?


#2).  You have a handy script for "loan termination or pull ahead".   How about one for miles?  I create a call list for the reps based on projected miles on car since purchase.  Example call lists would be:


  • Customers that bought > 12 months ago and just reaching the end of the factory bumper to bumper warranty.
  • Customers that bought > 12 months ago and somewhere around 50-60k miles (another trigger point)