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That's what I'm reading. Though this is a common practice across the parts business and not solely practiced in the dealer world."The best technique for service advisors is to quote the labor and price of the main parts and inform the customer there may be some incidental costs. In the water-pump example, some of the incidental costs may include gaskets, seals, hose clamps, bolts and coolant."Using a price Matrix and knowing what parts you can "hike" the price on can yield a nice advantage. Many times the the price hike goes unnoticed to the consumer - 3.00 gasket gets doubled to 6.00. 100% increase in profit but still only dollars to the customer. With that being said - I don't find it fair to quote a price plus "some incidental costs" unless they give a ball park on what these "some incidental costs" could cost. I know if I were the customer I would be asking.Tricks.
That's what I'm reading. Though this is a common practice across the parts business and not solely practiced in the dealer world.
"The best technique for service advisors is to quote the labor and price of the main parts and inform the customer there may be some incidental costs. In the water-pump example, some of the incidental costs may include gaskets, seals, hose clamps, bolts and coolant."
Using a price Matrix and knowing what parts you can "hike" the price on can yield a nice advantage. Many times the the price hike goes unnoticed to the consumer - 3.00 gasket gets doubled to 6.00. 100% increase in profit but still only dollars to the customer. With that being said - I don't find it fair to quote a price plus "some incidental costs" unless they give a ball park on what these "some incidental costs" could cost. I know if I were the customer I would be asking.
Tricks.
