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Gentlemen,Thanks for your comments. I read that article and it just didn't sit right. Using the matrix or escalation functions I totally get and although I personally don't like it when I have to pay double for some parts, a dealership could reasonably argue that the gasket and seals can take nearly as much labor to handle as the water pump itself and the 37 cents the dealership collects from those parts simply does not cover the real costs of holding, looking them up and retrieving them for the customer.What really prompted my post here was the suggestion that is a good idea for advisors to intentionally leave needed parts out of a quote just to get the customers car in the shop and taken apart before adding back in the heavily escalated "incidentals".From your comments above, I see that I am probably NOT alone in reading that the author is suggesting to some level, that service advisors intentionally mis-represent the costs of some repairs to get cars in the shop. I do not see how can that be good for any dealership in the long run? How many people will google the author to see that he works for a dealership? That may be a bigger problem for the dealer yet.Thanks much for the "sanity" check.Cliff
Gentlemen,
Thanks for your comments. I read that article and it just didn't sit right. Using the matrix or escalation functions I totally get and although I personally don't like it when I have to pay double for some parts, a dealership could reasonably argue that the gasket and seals can take nearly as much labor to handle as the water pump itself and the 37 cents the dealership collects from those parts simply does not cover the real costs of holding, looking them up and retrieving them for the customer.
What really prompted my post here was the suggestion that is a good idea for advisors to intentionally leave needed parts out of a quote just to get the customers car in the shop and taken apart before adding back in the heavily escalated "incidentals".
From your comments above, I see that I am probably NOT alone in reading that the author is suggesting to some level, that service advisors intentionally mis-represent the costs of some repairs to get cars in the shop.
I do not see how can that be good for any dealership in the long run?
How many people will google the author to see that he works for a dealership? That may be a bigger problem for the dealer yet.
Thanks much for the "sanity" check.
Cliff