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Always great to hear success with communication via text.   If you are unaware, MMS is available in some of the latest CRM platforms.    Some even can do emojis at the desktop.    Sounds funny, but those little feature drive sales people to use CRM even more.  Text is always a scare & CRMs should have an opt in permission available.    I have seen business rules get set up to ALWAYS send the opt permission in for sales to protect the dealership.     That success is testimonial on how technology can improve dealership performance and enhance the customer's experience.