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And, as to our VW Service Director's satisfaction with XTime I can only say that his satisfaction has more to do with our call center handling his shop's reservations, ability to generate additional business for him on the fly and resolve customer issues before they become issues.  He's a great guy but, between you and I... I doubt he's spent more than 15 minutes in XTime in the six months his store has been a part of our program.  I wonder if he remembers his password.  He doesn't need to - he has our SCCC.