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This single largest flaw with XTime's SMS feature is that it cannot discern between a "waiter" appointment and any other. Given the delay in transmitting a "Your Service is Complete" message, I don't want my waiting customers receiving this notification an hour after they've already pulled out of my service drive. Make me look foolish - or inept, to say the least. Xtime was not previously aware of this potential issue but, is now working to resolve it. They must be able to offer the "Your Service is Complete" message to a selectable range of appointment types (excluding waiters) for it to work suitably.Once XTime provides me with real-time integration with my DMS, this should be workable.
This single largest flaw with XTime's SMS feature is that it cannot discern between a "waiter" appointment and any other. Given the delay in transmitting a "Your Service is Complete" message, I don't want my waiting customers receiving this notification an hour after they've already pulled out of my service drive. Make me look foolish - or inept, to say the least. Xtime was not previously aware of this potential issue but, is now working to resolve it. They must be able to offer the "Your Service is Complete" message to a selectable range of appointment types (excluding waiters) for it to work suitably.
Once XTime provides me with real-time integration with my DMS, this should be workable.
