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I asked today if we could do that where I worked and the answer I got was no. When I pressed further asking why we dont use text messaging or have live chat interaction with customers when they're making appointments I was told that "people would abuse it, and start chatting with each other". He seemed quite satisfied with the auto chat responses, "if the appointment time isnt available , it tells them!" Yes, but does it tell them that if they made it for 1pm there would be a short wait, and if they take the 9:15 there are already several cars ahead of them and that their wait may be # hours long? Abuse it? As if people aren't sitting around chatting/texting on their phones.
I asked today if we could do that where I worked and the answer I got was no. When I pressed further asking why we dont use text messaging or have live chat interaction with customers when they're making appointments I was told that "people would abuse it, and start chatting with each other". He seemed quite satisfied with the auto chat responses, "if the appointment time isnt available , it tells them!" Yes, but does it tell them that if they made it for 1pm there would be a short wait, and if they take the 9:15 there are already several cars ahead of them and that their wait may be # hours long?
Abuse it?
As if people aren't sitting around chatting/texting on their phones.
