• Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.

Is There An Automotive Vendor With A Better Customer Support Process Than...


Lot Lizard
Sep 17, 2009
First Name
DriveCentric!!! We deal with all the big ones, and a couple of the smaller players, and no one can match this crew. Things that take weeks and months(LITERALLY MONTHS!!!) take this crew a matter of minutes, and it's almost all done through chat. If it escalates, it doesn't go to Level 2, 3 or 4. They get on the phone.

They are the model we will follow as our business grows. Just want to say that as Automotive Vendors we should all be driving toward this standard of customer support.

Thank you, and carry on.

Now about snoozing...(because no one is perfect. If you know DriveCentric you know what I'm talking about) ;-)
Get Podium