Legalities of Editing Inventory Photos?

[Brian Michael West]

Hey everyone!


I’ve been seeing a growing trend lately of dealerships using AI to enhance or even generate their inventory photos. From virtual background replacements to lighting adjustments and even touchups that remove blemishes, AI is making it easier than ever to present a “clean” look online.


That got me thinking about the potential gray area here. At what point does enhancement cross into misrepresentation? We all know that transparency is key to maintaining trust with customers and avoiding potential legal headaches. But if AI is subtly concealing minor damage, wear, or imperfections, could that be interpreted as misleading advertising?


I’m curious if anyone has looked into the legal side of this or has compliance guidance from their OEM or dealer group. Are there best practices being discussed to balance digital presentation quality with accuracy? Or am I overthinking it?


Would love to hear how others are handling AI-enhanced imagery in their stores.

The image below is an exaggeration, obviously.

 

[Andrew Hobdy]

I am a regional sales manager from CarCutter and we are one of the oldest in this space. I can only tell you from my experience, it's in our terms and conditions that we do not touch the car ever. Our AI backgrounds only cover the backgrounds. While we have things to reduce glare etc., we strive to "make the car the star" in whatever condition it is in. We have no software whatever to cover up any imperfections in the car, our goal is to present the unit in the best way it can be presented, whatever condition it's in. Again, I cannot speak for all the companies in this space, only mine. Coming from the dealership world, that is part of what attracted to me to this company is their strive for transparency and the trust it builds.

 

[BillVaughnAlWestNissan]

I guess I don't see how improving lighting changes the charge. That doesn't seem possible to me.