Long Distance Sales • BEST PRACTICES

[joe.pistell]

@BillKVMotorCo is a pioneer in Long Distance Sales (LDS). Creating LDS takes a focused and deliberate change to your game plan.

In what was a down month for us, 10% of our deals were done entirely online. With NO digital retail tool. Another 10% was agreed to before they came to the dealership.

Share your LDS thoughts here.​

 

[BillKVMotorCo]

I'll show you mine if you show me yours.

 

[joe.pistell]

Bomin Out of State Rules

Bomin Chevy Fla.

• Sales hours for out-of-state transactions are strictly Monday-Friday, 9:00-3:00, with no vehicle holds during inquiry period.
• Same-day delivery is rarely possible due to required documentation.
• Payment requirements are specific: cash, approved personal/business checks under $50,000, wire transfers, or US debit cards only. No drafts, letters of credit, cashier's checks, or funds on hold are accepted.
• Buyers must sign all documents in person with a Notary partner in their home state due to identity verification requirements.
• Vehicle pricing may differ from advertised rates as Chevrolet incentives vary by region, specifically differing from Miami-Ft Lauderdale rates.
• Tax implications vary by state - non-reciprocal states require 6% Florida tax plus home state tax. Some states cannot provide exact local/city/county fees upfront.
• Registration requirements include state/VIN specific insurance, state driver's licenses, and matching addresses on all documentation. Processing time can extend up to 60 days.
• New vehicle purchases and financed pre-owned vehicles require dealership handling of title and registration for lender and Chevrolet compliance.
• State-specific emission requirements may restrict certain vehicle sales. Home state vehicle/emissions inspection may be required before title/registration.
• Third-party shipping companies can be recommended, but dealership does not handle shipping directly.
• Dealership targets 60-day registration completion, contingent upon receiving all required documentation and state-specific requirements.

 

[Richard_Lloyd]

Need an attorney to buy a car. Also...




????

 

[jscole86]

They should re-word a lot of that to be more customer friendly, but generally speaking what they wrote is spot on. We've done plenty of virtual deals / out of state deliveries for 10+ years now. My thoughts below.

• Sales Hours - this is just dumb
• Same day delivery can be done if customer lives within a reasonable distance, but also depends on the financing source (financed vs waiting on check to clear, or wire to hit)
• Their payment requirements are best practice to avoid being scammed or burned, otherwise it's only a matter of time.
• Having buyers sign docs with a notary partner that goes to the customer's location is another way to avoid fraud, but it's also not as customer friendly.
• If the customer is looking at a new Chevrolet, the rebates ARE dictated by the customer's residential zip code, so the rebates and rates specific to the out of state customer may changes depending on if it's in a different geographical region than the dealership.
• Tax implications: You can easily provide exact taxes and fees - plenty of partners for this, so this isn't true.
• Registration req's: this is a good process, because it prevents fraud, and the insurance verification is there to protect the dealership (from accidents) before the title is flipped into the customer's name.
• Requirement of Dealership handling of title and registration: this is by far the easiest way to avoid messing up out of state titling and registration (since we generally use an out of state titling agency that are experts). Plus it's oftentimes located in your lender agreements that you handle these items as well.
• Emissions: This is legit.
• 3rd Party Shipping: dumb that the dealership doesn't handle it, although it can be very frustrating
• 60 day completion seems like they are err'ing on the side of caution, although some states DMV's / BMV's often take longer (not always a dealership issue!