Looking for suggestions on website quality assurance

[Carsten]

I'm not sure what A/B testing has to do here. Isn't the primary goal to confirm nothing is out of place and things are in order?

A marketing specialist could do it ... but this this more of a scope of a QA.
A Site Reliability Engineer could help out with the checking services but most of this work is out of the scope of a QA.

Some of this can be automated or get the services that provide the feeds to supply an uptime link.
Most of the checking being done is even over kill for a QA.

A QA would normally be working on new features by testing things like if an input field has the right validation.

I'd suggest finding some who is detail orientated and hates having things out of place. This can easily be a remote job. What I'm saying is that you could find someone on the cheap to do this. Pay $8-10 an hour.

 

[willandre]

I'm not sure what A/B testing has to do here. Isn't the primary goal to confirm nothing is out of place and things are in order?

A marketing specialist could do it ... but this this more of a scope of a QA.
A Site Reliability Engineer could help out with the checking services but most of this work is out of the scope of a QA.

Some of this can be automated or get the services that provide the feeds to supply an uptime link.
Most of the checking being done is even over kill for a QA.

A QA would normally be working on new features by testing things like if an input field has the right validation.

I'd suggest finding some who is detail orientated and hates having things out of place. This can easily be a remote job. What I'm saying is that you could find someone on the cheap to do this. Pay $8-10 an hour.

So, great, "everything's working right, Boss, now what?" The point of adding A/B testing would be to optimize performance of the digital assets over which this role has responsibility. Not just keeping the lights on, but making sure the org is doing the best job it can to attract and convert customers.

 

[CarlAutofusion]

I would think about hiring at least 2 people. Certain time periods will require a lot of work, like at the beginning of the month when new incentives come out. That'll take a lot of time to QA. It will require cross-referencing the actual incentives to ensure they are correct and applied to the correct vehicles. Have the job duties overlap so you can make sure they are doing their job (same errors are being sent in for the overlapping dealerships)
Set up an error tracking system, like trac (The Trac Project), which is open-source. This allows you to see all the submitted errors and let's you track the progress on each error. It also let's you know how busy the QA team is.
Make a daily, weekly and monthly task list and set aside some time for training.

 

[Dan Sayer]

I'm currently looking to hire a Quality Assurance individual to make sure everything is working properly on our websites. With 18 dealerships brings 18+ websites and I'm going to bringing someone on to our team that will do a daily check of all our websites. From photos and merchandising to assuring feeds work properly, phone numbers are working, hours are correct. Do our CTA's line up properly? Are our monthly specials updated? Banners updated? Any typos? Are we doing everything we can to assure that shoppers first impressions are met when they get to our website?

Does anyone currently have someone doing a similar job? I'm working on a live checklist so they can keep track of any issues and then we can get them corrected. Anyone have a checklist already made that I might steal, I mean borrow, and add to what I already have?

TIA!

We made a purposeful push over the years to employees to report on issues with the sites. We have 9 stores and 14 URLs to manage and the sales teams use the sites constantly for inventory. They send issues in direct messages to myself and our contract-former-employee-do-it-all-web dev Chad. I also do checks of the sites in my down time which takes me about 45 minutes a week. I don't think you need to add the expense of another person for this role but rather make sure the stores participate in reporting and others on your marketing teams are doing spot checks throughout the month. On our WP sites we used to put a small icon to report issues on each page. It would launch an automatic ticket that would include the URL, device log, etc. I cannot recall why we stopped that other than I think employees took pride in finding site issues and telling us directly lol. We did just implement Microsoft Clarity yesterday (after a tip from John Sukowaty) so I'm curious to see what additional insight we can leverage from that. "Rage Clicks" lol

 

[Carsten]

So, great, "everything's working right, Boss, now what?" The point of adding A/B testing would be to optimize performance of the digital assets over which this role has responsibility. Not just keeping the lights on, but making sure the org is doing the best job it can to attract and convert customers.

Do you like A or Do you like B?
That's how it normally works.

But I guess you could get into do you use jpg or webP while testing. Or Amazon vs CloudFlare for hosting static content.
Which is still do you like A or B?

So, this is why I was confused.

I also don't think you need to hire an IT based QA person. Get some overly detailed person to keep an eye on stuff. You'd save 30k a year and could donate 3 10k cars instead of paying someone who has a few more years that the person off the street you found.

 

[willandre]

Do you like A or Do you like B?
That's how it normally works.

But I guess you could get into do you use jpg or webP while testing. Or Amazon vs CloudFlare for hosting static content.
Which is still do you like A or B?

So, this is why I was confused.

I also don't think you need to hire an IT based QA person. Get some overly detailed person to keep an eye on stuff. You'd save 30k a year and could donate 3 10k cars instead of paying someone who has a few more years that the person off the street you found.

Yeah, that's not it but we can move on.

 

[Ryan Everson]

Do you like A or Do you like B?
That's how it normally works.

But I guess you could get into do you use jpg or webP while testing. Or Amazon vs CloudFlare for hosting static content.
Which is still do you like A or B?

So, this is why I was confused.

I also don't think you need to hire an IT based QA person. Get some overly detailed person to keep an eye on stuff. You'd save 30k a year and could donate 3 10k cars instead of paying someone who has a few more years that the person off the street you found.

Huh? You've got me confused now.

 

[Carsten]

A/B Testing is just checking if A or B performs or is responded to better.
Does a Green button perform better than a blue one.

What do y'all think A/B testing is?

here is a random not spammy google search result: A Refresher on A/B Testing

 

[Ryan Everson]

A/B Testing is just checking if A or B performs or is responded to better.
Does a Green button perform better than a blue one.

What do y'all think A/B testing is?

here is a random not spammy google search result: A Refresher on A/B Testing

We know what A/B testing is, @willandre was saying don't just stop at quality assurance, take it to the next level and work on improving your website performance once you have the basic QA related tasks handled.

 

[Carsten]

Ah! Thanks for the translation. I'm a little dense.

Oh, definitely for sure!