Well said, kybenz! I can add very little to what you said except to say that it's somewhat comforting to know that I (we) are not alone. I do hesitate to completely knock MB because it's a great brand and it makes some of the best vehicles one can buy. Here's what's even more amazing to me standing on the outside looking in: What happens on one of their "inspections" when they come in the building to look at facilities? Paint isn't the right color - repaint. The mahogany trim isn't right stain - re-do the trim. The tech's toolboxes aren't all blue - go buy all blue ones. Contrast those instances with what we're discussing here and you get the sense that the priorities may not be correctly adjusted.
Now, I'm just a contractor who's worked with the line for several years in the same dealership. So I don't have a dog in the fight except that I hate seeing the waste of time and resources. When it could easily be resolved I feel, if only someone above the IT staff would pay attention and listen. I guess one could ask, "How do we get to that person or that office?" Would it do any good if we did?
I was hoping this forum could serve as an impromptu spot to share ideas on the IT front. That's my main interest anyway.
Good comments indeed all around.
Hoib
