My New Adventure - Al West Nissan

[BillVaughnAlWestNissan]

Used tags will also have a brief list of hot button items.

 

[jscole86]

Used tags will also have a brief list of hot button items.

Man, that would be a full time job replacing those pricing sheets on used. Prices get changed daily sometimes.

 

[BillVaughnAlWestNissan]

Man, that would be a full time job replacing those pricing sheets on used. Prices get changed daily sometimes.

Daily? WOW.

 

[jscole86]

Daily? WOW.

definitely not every car, I guess for us it's just dependent on the market changes for that car.

 

[Carsten]

Prices on cars is a thing I wished that never disappeared.

It's also nice to have spec sheets where you can actually read them instead of pasted inside of smoked windows that make it impossible to read.

 

[BillVaughnAlWestNissan]

It isn't a reflection of who you are but more so a reflection of WHERE you are. If it were 6 months from now your decision would be different and I am certain you made that clear to the remaining staff members.

Glad this key part makes sense.

 

[BillVaughnAlWestNissan]

2. Not agreed with sharing hire/fire decision making. You have a small team, they are looking to you to make them successful. If your payplan is team oriented, then this happens organically: "we ARE, in fact, a team fighting in the trenches together"

I've just always found people buy in more when they are part of the decision. I'm more interested in the culture aspect than being the alpha.

 

[BillVaughnAlWestNissan]

I think you are basically nailing it as long as they understand that there is still a leader / leadership team who makes the final decision.

Very important. Agreed.

 

[BillVaughnAlWestNissan]

Having input from the remaining sales team I think was a good move. I would image your team is fully aware you have the final say in the decision but by allowing them to share their input means you value your team. This is also a decision that effects them directly in a time where you need buy in and this would turn into a source of motivation as well. Worst case scenario, you have to make an adjustment which you've already mentioned you'd be transparent about.

This is you understanding my philosophy perfectly.

 

[BillVaughnAlWestNissan]

Sometimes it amazes me how some things seem more like common sense than process. Things like taking the customers word for miles on a car, not driving a car that was a sight unseen trade appraisal when the customer arrives, and being told by the service department that a customer wanting an appraisal is there because of $1,700 worth of work and then just putting $1,700 worth of recon on the appraisal. It's teaching me that I can't assume that anything is known here.