- Jun 29, 2011
- 60
- 19
- First Name
- Dave
Trying to implement Contact at Once chat on our site. It's recommended by Cobalt, they have a widget for it, I sent in the code 2 days ago and their email promised someone would contact me in 24 hours. No one did. I called them and they said another day. That day passed. I called again and the support guy said no one has touched it. I asked when it can be done and he doesn't know. Hopefully tomorrow he says. I ask if it's a hope or a commitment and he says he can't say. I ask if it can be escalated because I'm a little scared since it took about 14 days to get just the google analytics code installed on our site. They said I can try to escalate with my Advocate. I emailed her asking if I can be saved from the depths of untouched support queue.
Fingers crossed
On another note when trying to look at expenses last week I asked Cobalt for access to our live Adwords campaign and was shot down. Only they can view the Adwords for dealers. It has me worried that if we ever have them not manage our adwords they'll just take our campaign equity and move it over to some competitor. Does anyone else think this is a valid concern?
urggh
Okay back to work. I feel a little better having vented.
Fingers crossed
On another note when trying to look at expenses last week I asked Cobalt for access to our live Adwords campaign and was shot down. Only they can view the Adwords for dealers. It has me worried that if we ever have them not manage our adwords they'll just take our campaign equity and move it over to some competitor. Does anyone else think this is a valid concern?
urggh
Okay back to work. I feel a little better having vented.