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This doesn't happen too often, but I'm actually at a loss for words here. I can't honestly imagine that CDK would do such a thing. If there is no direct way for dealers to contact and get support, that's just mind blowing. Any OEM that considers that lack of service to be acceptable is sending a clear message to dealers that they are completely on their own. The only thing a dealer can do is write off the expense, bury the OEM site, and get a real website provider with real service.