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New CDK Service connect to nowhere

Discussion in 'How To...' started by LRED, Oct 17, 2018.

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  1. LRED

    LRED
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    Has anyone noticed in the last month that CDK no longer has a direct connect to file a trouble case? Instead they shoot you directly to their community and you look to see if anyone else is having the same problem? So we are paying a premium for business support and getting what an end user would get that owns any electronic device that probably doesn't have a customer waiting on them.
     
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  3. Jeff Kershner

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    I took notice. That's Class A service for you!
     
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  4. Alexander Lau

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    There you go... your co-op dollars at work folks. When guys like Pasch get angry at consultants (me in particular) for pointing out CDKs niggardly ways, it makes me realize it's a giant sham and they're all in on it to screw over dealers.

    It's lazy, pathetic and cheap.
     
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    #3 Alexander Lau, Nov 20, 2018
    Last edited: Nov 20, 2018
  5. C Dorman

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    This doesn't happen too often, but I'm actually at a loss for words here. I can't honestly imagine that CDK would do such a thing. If there is no direct way for dealers to contact and get support, that's just mind blowing. Any OEM that considers that lack of service to be acceptable is sending a clear message to dealers that they are completely on their own. The only thing a dealer can do is write off the expense, bury the OEM site, and get a real website provider with real service.
     
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  6. Alex Snyder

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    Hey look future merger/acquisition company: we're SAAS-y! :yabuddy:










    :egads:
     
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  7. Alexander Lau

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    I think it's worth mentioning that a lot of start-up groups or small conpanies do this because they don't have the dollars to apply to a chat or a support ticket resource. Typically, they firstly force you to search in their glorified FAQ system, secondly allow you to submit a support a ticket.

    It's laughable IF CDK is applying the same process in order to save money. They'll probably brush it off as... we created a smarter protocol. Meanwhile... how much money do they siphon?
     
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    #6 Alexander Lau, Nov 21, 2018
    Last edited: Nov 21, 2018
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