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New CDK Service connect to nowhere

Discussion in 'How To...' started by LRED, Oct 17, 2018.

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  1. LRED

    LRED
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    Noob

    First Name:
    Ed
    Dealer or Company Name:
    Land Rover
    Joined:
    Jan 17, 2012
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    Location:
    Greater Denver Area
    Has anyone noticed in the last month that CDK no longer has a direct connect to file a trouble case? Instead they shoot you directly to their community and you look to see if anyone else is having the same problem? So we are paying a premium for business support and getting what an end user would get that owns any electronic device that probably doesn't have a customer waiting on them.
     
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  3. Jeff Kershner

    Jeff Kershner
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    Founder

    First Name:
    Jeff
    Dealer or Company Name:
    DealerRefresh & Mercedes-Benz of Hagerstown
    Joined:
    May 1, 2005
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    Location:
    Maryland
    I took notice. That's Class A service for you!
     
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