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I think it's worth mentioning that a lot of start-up groups or small conpanies do this because they don't have the dollars to apply to a chat or a support ticket resource. Typically, they firstly force you to search in their glorified FAQ system, secondly allow you to submit a support a ticket.


It's laughable IF CDK is applying the same process in order to save money. They'll probably brush it off as... we created a smarter protocol. Meanwhile... how much money do they siphon?