Reply to thread

Well, this is perplexing... I was on a conference call with Reynolds support today with one of my dealership clients.  The dealership is using the Scheduler to run nightly downloads, and then use those downloads for internal reports, as well as sending them to a particular third party via FTP process separately. We wanted to find out what the situation was exactly.

Reynolds said that they preferred dealers to run the downloads themselves, and not give access to the third parties. 

We said ok, and the Reynolds support person assured us that it was still 'OK' for dealers to use the Scheduler process (i.e automated downloads), and that if Locked, Reynolds would unlock the Userid in question.

This seems like it is in contrast to some of the other things I am hearing regarding Reynolds support these days...

Super confusing!  Can this be less clear?

- DealerIntelligence