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It doesn't really surprise me calling 4 different people at the Reynolds TAC has long been known to produce 6 different answers. 

I would be completely shocked if ERA as a company line started purposely telling dealer they can't use the report scheduler, though it wouldn't be the first time ERA shocked me.  I imagine my guy just got someone on the phone who did not have a clue. 

The main thing I was getting at is that even in a situation where we tried to play by Reynolds rules:

-no third party was given access to the Reynolds system-

-used Reynolds provided query builder

-Used provided file export modes in QB

-used the Reynolds provided report scheduler

An ID was still locked.  Then supports answer was to run them manually during the day???  I'm straying into frustration again, but honestly even when we try to play within Reynolds' rules (the ridiculiousness of which I will leave completely alone) locks are generated.  Even UCS has the ability for a dealer to export data from some report via a scheduler. 

/vent off