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I think the rock just moved an inch!!So we just signed with eLeads. The choice was based on the opinions of my Desk Manager and Sales Manager. There were parts of each I liked and did not. I will learn to function in eLeads with time. What matters is IF the guys actually use it. There is supposed to be full mobile access. As we don't supply computers, this will be a great feature. I also hear the reports are a great improvement from my manual excel sheets and 3AM data collation.We also looked at VIN (slow load times-too busy for my non-tech floor guys)DealerSocket (wouldn't let us consolidate enough vendors) ((small company seemed ready to add or build functions we found we needed)) DealerPeak (Desk didn't like desking/forms) - ((custom dashboards--my control freak side loved all info in one place--mobile call logging & speak to text to log was cool too)) oh and a random attempt of DealerTrack (GM's friend works there? After 45min on the inventory tool we asked to move onto the CRM "Oh, yeah, I don't actually handle that part. We have a basic tool. If you want to see it I can have you call..." I laughed with abandon after jumping off the call.As a Dealership that has never had a web based [real] CRM this will be a great adventure. In reference to A Great CRM is Like My Wife; this may not be our soul mate-but if you never start dating you'll never know!
I think the rock just moved an inch!!
So we just signed with eLeads. The choice was based on the opinions of my Desk Manager and Sales Manager. There were parts of each I liked and did not. I will learn to function in eLeads with time. What matters is IF the guys actually use it. There is supposed to be full mobile access. As we don't supply computers, this will be a great feature. I also hear the reports are a great improvement from my manual excel sheets and 3AM data collation.
We also looked at VIN (slow load times-too busy for my non-tech floor guys)
DealerSocket (wouldn't let us consolidate enough vendors) ((small company seemed ready to add or build functions we found we needed))
DealerPeak (Desk didn't like desking/forms) - ((custom dashboards--my control freak side loved all info in one place--mobile call logging & speak to text to log was cool too))
oh and a random attempt of DealerTrack (GM's friend works there? After 45min on the inventory tool we asked to move onto the CRM "Oh, yeah, I don't actually handle that part. We have a basic tool. If you want to see it I can have you call..." I laughed with abandon after jumping off the call.
As a Dealership that has never had a web based [real] CRM this will be a great adventure. In reference to A Great CRM is Like My Wife; this may not be our soul mate-but if you never start dating you'll never know!
