Retail people give these factory people too much credit. My grandfather used to say, "They don't know shit from Shinola (shoe polish for you youngsters).
Years ago, Nissan had built the new truck plant in Tennessee. They were begging for truck business. I sold the City 50 base trucks to be used as meter reader vehicles. I had contacted the fleet department in advance and had received bidding assistance. I placed the order and had followed up a number of times with the Regional Fleet Manager. As the deadline approached I left numerous messages with the Fleet Manager, Assistant Regional Manager and the Regional Manager. The Regional Manager and Assistant Region Manager both directed me to the Fleet Manager. Eventually, I got approval to substitute the Dodge D50 (Mitsubishi) and placed an order for 100 of them. With bidding assistance they were actually cheaper than the Nissans. Dodge didn't care who I sold them to. When the RL Polk figures came out showing nearly 100 D50s sold in the market, I got a surprise visit from the Regional Manager at Nissan. He wanted to know why I was pushing the D50s instead of the Nissans?
I was the General Manager at a Hyundai store in Baton Rouge. I got a visit from the Zone manager complaining that we were missing sales due to holding gross. We had the highest combined front and back end grosses in the country. What he didn't know is that we owned the Warranty company and were paid 50% on back end products. At the time, Hyundai had been on strike. I took him out to the lot to show him the 4 new cars we had in inventory (two were demos).
That was long ago but a few years ago, I refused to buy the Nissan third party leads. They sent their representative to get me to start purchasing third party leads again. He told me that I was selling more of the third party lead customers than those on the program. It would only be fare that I pay for these customers.
The first store we were the volume Nissan dealer in the State and the volume Dodge truck dealer in the zone. At the Hyundai dealership, we were in the top 10 in the nation. At the last Nissan store, we led the metroplex in internet sales. If you are but average or worse, the factory can make your life miserable and have a negative impact on your sales if they are trying to weed you out. If you are a market leader, they won't screw with you.