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Off Site Call Centers as your BDC

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lfinney

Peel'm off the Ceiling
Jun 13, 2009
35
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LORI
#1
Anyone using as off site call center as the main calls for you sales department? We recently addded a CRM company that has an a call center and I often wonder if this would be a better option for the dealership?
As our dealer group grows I consider possibly converting our smaller sized BDC to a service/CSI department and outsource the sales calls. Anybody want to share experiences? :ltbulb:
 
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✨ AI Highlights

  • The original poster asks whether dealerships should outsource their BDC (Business Development Center) sales calls to off-site call centers, particularly as their dealership group expands.
  • The poster is considering converting their smaller in-house BDC into a service/CSI department while outsourcing outbound sales calls, and seeks experiences and feedback from other dealership professionals on this operational model.

The original poster asks whether dealerships should outsource their BDC (Business Development Center) sales calls to off-site call centers, particularly as their dealership group expands. The poster is considering converting their smaller in-house BDC into a service/CSI department while outsourcing outbound sales calls, and seeks experiences and feedback from other dealership professionals on this operational model.

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