OTOLANE Auction Staff are INCOMPETENT

[Openlane Auction Sucks]

The measure of an online auction is how they handle problems/arbitration, especially if an auction employee is the one listing the vehicle for the selling dealer. Well I purchased a vehicle that had no photos nor a written disclosure showing or stating that the vehicle had copious amounts of pet hair throughout the interior. How the person inspecting the vehicle missed it, is beyond me (or maybe it was intentional!?!?!) One can only wonder. Anyways I sent MY PHOTOS showing the real condition of the interior and all I asked for in goodwill/ compensation for their mistake, miss, oversight etc etc, NOT MINE, was a buy fee credit applied to my account. Instead I was told this by Karen Skeel the arbitration manager: "I reviewed the submitted photos and confirm that a thorough interior detail will resolve the dirt and pet hair. Unfortunately, this is not subject to arbitration, therefore, we can't assist this time." I wasn't debating how to resolve it, I was debating the fact that the true condition of the vehicle wasn't shown or disclosed so buyers could make an informed buying decision. Her reply is akin to telling a buyer who buys a vehicle with an undisclosed cracked windshield that a new windshield will resolve it! Unreal! These online auctions never want to take responsibility for their shortcomings or acknowledge they made a mistake or missed something. If a buyer could see it, find it, hear it, smell it, test it while inspecting the vehicle in person for themselves then it must be in the auction listing. But over and over again when the auctions mess up the only one paying the price is the innocent buyer who is also the only one not able to inspect the vehicle in person. In closing not only did the in my opinion incompetent Karen Skeel not give me a simple buy fee credit, Otolane BANNED me from the auction because I wouldn't back down. So BUYERS BEWARE at Otolane. It's not if they'll SCREW YOU OVER but when!

The first photo below was the best interior photo they took! The other 4 are photos I took when I got the vehicle.


View: https://youtu.be/duyQw8dGB3w?si=FHtRBsT4USgc1xFZ

 

[Mitch Gallant]

Obviously there are many openLane points but in my experience OpenLane employees and their arbitration processes and policies are amazing, fair and simple. Did you just say some rude shit while having a tantrum and they decided it wasn't the day for your shit?

 

[Openlane Auction Sucks]

Did you just say some rude shit while having a tantrum and they decided it wasn't the day for your shit?

Nope. They just want dealers who don't/won't stand up for themselves or call them out when they were the ones who messed up and will just accept the outcome regardless of the facts/evidence presented prove the buyers case beyond doubt! Thanks for the reply

 

[Chris Apostalides]

Did you just create an account with the sole purpose to bash a vendor? LOL

I have nothing but great things to say about OpenLane. I have worked with them on and off for the last several years and they have always been great.

 

[Openlane Auction Sucks]

Did you just create an account with the sole purpose to bash a vendor? LOL

I have nothing but great things to say about OpenLane. I have worked with them on and off for the last several years and they have always been great.

This particular thread is about Otolane. Working with any auction is all well and fine until it isn't. Look at the poster I'm attaching that they sent to all the dealers describing the "Otolane Promise" Guess that was just marketing B.S to fool the buyers.

 

[Mitch Gallant]

This particular thread is about Otolane. Working with any auction is all well and fine until it isn't. Look at the poster I'm attaching that they sent to all the dealers describing the "Otolane Promise" Guess that was just marketing B.S to fool the buyers.

Well that starts to make a touch more sense.... I'll be honest, i didn't watch the video at first and your user name is calling out OpenLane, not Otolane - "OPENLANE Auction Sucks"... i just thought you didn't know how to spell as you ranted. OTOLANE is a mystery to me, although it does say its Canadian and its dealer to dealer.

If you keyed on the "no smells" in the listing and stuck to that in your arb you might have gained more mileage. If your language and demands were more professional you would have had a better outcome.

You're not wrong, but I think this book is in order.. (canadian link for you too!) (How to Win Friends and Influence People)

 

[Openlane Auction Sucks]

I'll be honest, i didn't watch the video at first

If you keyed on the "no smells" in the listing and stuck to that in your arb you might have gained more mileage. If your language and demands were more professional you would have had a better outcome.

1) Always watch the video first.

2) There was no smell, just soooo much hair that you see the second a door is opened. My language was perfectly fine before I was banned, the video was made after I was banned. So you better believe I'm angry now, but still my language is within reason all things considered. I made NO demands all I ever asked for in return for their employees mistake was a buy fee credit.

Thanks for supporting the I'm not wrong camp! As for the book- The Otolane staff should read it too...lol