We have been with Dealer E Process as our website company for several years. After reviewing our websites we decided we needed to move in another direction and cancel our services. Our review we found several areas lacking: our specials and several other areas had gone without updates. We weren’t impressed with the Dealer Chat feature because testing it ourselves and asking on the website what our store hours and local number were, we didn’t get a response. This happened several times and the few times we did get a response it was just a direction to contact someone in the morning rather than the answer to whatever question we had asked them.
After changing vendors, we logged into our Youtube account for our dealergroup to find that it had been completely deleted. While looking to find out what Terms of Service rule we might have broken, we did research and found out that since Dealer E Process was the party that setup the account for us, they received the email when we changed the YouTube password after changing our vendors. After getting the new password it was easy for them to login and delete the account. Since this was a service that we paid for every month, we were shocked that our data was gone. I would expect that we owned the data rather than paying rent on it. If this is normal operating procedure I can imagine they don’t have a lot of repeat business, because burning bridges doesn’t make you a lot of friends.
After changing vendors, we logged into our Youtube account for our dealergroup to find that it had been completely deleted. While looking to find out what Terms of Service rule we might have broken, we did research and found out that since Dealer E Process was the party that setup the account for us, they received the email when we changed the YouTube password after changing our vendors. After getting the new password it was easy for them to login and delete the account. Since this was a service that we paid for every month, we were shocked that our data was gone. I would expect that we owned the data rather than paying rent on it. If this is normal operating procedure I can imagine they don’t have a lot of repeat business, because burning bridges doesn’t make you a lot of friends.
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