Phone Calls Down BUT Leads are Up - Anyone else?

[Greg Schafer]

We have seen a dip in phone calls into the dealership this year through end of May while internet leads are up. Is everyone seeing a trend like this? I just wonder if the number of people calling into the dealership will continue to decline because consumers would rather chat, text, etc. and not talk to actual people.

 

[craigh]

Haven't seen anything significant on any of our reports.
Things are pretty steady, other than the fact that service calls went down after the spring tire change rush (Canada problems).

 

[Jeff Kershner]

Not seeing anything on this end either BUT the phones have been quite a mess with ALL the Political SPAM calls flooding our tracking numbers. I feel bad for the receptionist. We get several a day.