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I'm looking for some type of call center software that integrates with our phone systems. Basically I'm trying to figure out a good method to ensure everyone in our BDC gets a fair shot and answering phone ups. The best way I know to do this is to have all the phones ring at once. My IT guy tells me this is not possible unless we have some special type of call center software that will enable said capability.Are any of you familiar with this?
I'm looking for some type of call center software that integrates with our phone systems. Basically I'm trying to figure out a good method to ensure everyone in our BDC gets a fair shot and answering phone ups. The best way I know to do this is to have all the phones ring at once. My IT guy tells me this is not possible unless we have some special type of call center software that will enable said capability.
Are any of you familiar with this?