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Normal
Robert, you may want to be a bit more specific to features you're looking for, like.. call recording, caller ID, expected reporting, etc.First and foremost, you're looking to have the ability to ring the phone line(s) of the agent that's next available. You may want to do a few relevant searches on Google to give you some more insight and ideas on what you're looking for and what to prepare for in the near future. I would also contact your current hardware/software telecomm provider for advise. They may have some simple cost effective solutions to get you started.Maybe [USER=3898]@MikeHaeg[/USER] could provide a bit more insight or not.
Robert, you may want to be a bit more specific to features you're looking for, like.. call recording, caller ID, expected reporting, etc.
First and foremost, you're looking to have the ability to ring the phone line(s) of the agent that's next available. You may want to do a few relevant searches on Google to give you some more insight and ideas on what you're looking for and what to prepare for in the near future. I would also contact your current hardware/software telecomm provider for advise. They may have some simple cost effective solutions to get you started.
Maybe [USER=3898]@MikeHaeg[/USER] could provide a bit more insight or not.
