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Problem With Dealercenter Website & Credit App Integration

bringles

3rd Base Coach
Apr 17, 2013
44
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Awards
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First Name
Erik
I recently signed up with westlake financial for auto loans and they are partnered with dealercenter. Here is the problem:
1. My website has westlake's credit app on it and I can import all customer info into the dealercenter dashboard very easily and quickly without having to enter all of the customer' info.
2. I don't really like dealercenter's website options and I want to use a different company, but Dealercenter is telling me that I can't have Westlake's credit app integrated into my website if I use a different company because of a problem with the ssl (security) certificate. The alternative would be to have the customer sign the credit app and then have to manually enter all their info. I don't want waste my time doing that.

Is Dealercenter telling the truth or just trying to force me to use their website?
 
How do you know they're telling the truth?
Another website vendor should be able to integrate the form, including with an SSL certificate, and I imagine it can be signed the same way it is on their platform.

Do you have a link to the current form? I'll try and confirm for you.

If it's this form, any integration would be better than what you have now...


cleancars_creditapp.png
 
How do you know they're telling the truth?
Another website vendor should be able to integrate the form, including with an SSL certificate, and I imagine it can be signed the same way it is on their platform.

Do you have a link to the current form? I'll try and confirm for you.

If it's this form, any integration would be better than what you have now...


cleancars_creditapp.png
Westlake is not flexible in any sense of the word. I don't believe it to be a situation in which it can't be done from a technical perspective. I believe it to be more of an issue of getting Westlake to WANT to import a credit application from an outside vendor.

I tried repeatedly for 90 days to get them to make a programming modification that would allow me to use a stand alone CRM. I struggled with this, until I finally got the "right" person on the phone. In a matter of 10 seconds the struggle was over. The answer was no.

Make no mistake, I know absolutely nothing about programming and I will never pretend to. My comments were based upon personal experience.
 
I believe you, but when it comes to online we can usually work around it.
Just take the link and frame it in manually into any vendor website that supports framing (that list is shrinking).
 
Based on what I remember from a few years back, your credit apps need to be secured and only your F&I team should get access to this information
This means, when the prospect fills out the information it has to be over SSL (Secure Socket Layer) which provides encryption to the prospect's personal information. (You have probably seen those green locks on the left of the address bar on some sites ex: facebook)

You can either make a link to the credit app that opens in a new page OR like craigh suggested, put the HTTPS iframe inside of your website.

Read http://www.w3schools.com/tags/tag_iframe.asp to get a quick idea about it. Let me know if you need help with it, should be straight forward.
 
How do you know they're telling the truth?
Another website vendor should be able to integrate the form, including with an SSL certificate, and I imagine it can be signed the same way it is on their platform.

Do you have a link to the current form? I'll try and confirm for you.

If it's this form, any integration would be better than what you have now...

Thanks for your help. I am considering switching to carsforsale.com for my website. They are telling me that they can iframe it inside my website and will do it for me. My concern is that I will have the capability to import credit app info directly into dealercenter.

Here is a link to the westlake credit app as it appears on their website. https://www.westlakefinancial.com/Pages/auto-loans-application.aspx

Here is how the form currently appears on my website. http://ibuycleancars.com/CreditApplication


cleancars_creditapp.png
 
Thanks for your help. I am considering switching to carsforsale.com for my website. They are telling me that they can iframe it inside my website and will do it for me. My concern is that I will have the capability to import credit app info directly into dealercenter.

Here is a link to the westlake credit app as it appears on their website. https://www.westlakefinancial.com/Pages/auto-loans-application.aspx

Here is how the form currently appears on my website. http://ibuycleancars.com/CreditApplication

I don't believe I see the problem.
iFraming the site in should function exactly like having the page itself. The data is submitted to the same place.