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Problem with ERAccess

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T

telstarnet

Jun 16, 2012
2
0
First Name
Roger
#1
Our client has a computer running windows 7 at a remote site, ping server at main site receive response, can't connect to server thru ERAccess, says server can't register serial number or something. Software Manager says "Communication to the Server could not be established. Please verify that the server settings are correct." The settings are correct. SWMgr displays server info. I have uninstalled and reinstalled SWMgr. What is the solution?

Thanks,
Roger
 
#3
On Monday morning after the PC had been shutdown over the weekend, ERAccess was working. Our contact at he dealership stated that you have to reboot the PC, after installing ERA or Software Manager. Nice to know for future.

Thanks for the response, but the issue is resolved now.
 

✨ AI Highlights

A user encountered an ERAccess connectivity issue on a Windows 7 remote computer that appeared to be a server registration or communication problem, despite correct settings and successful pings to the main server. After reinstalling Software Manager without resolution, the issue was resolved by rebooting the PC over the weekend, leading to the key takeaway that a reboot is necessary after installing ERAccess or Software Manager. The user recommends calling Reynolds Technical Assistance Center for similar issues, but notes that a simple restart may be all that's needed.

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