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Mike, be careful for what you wish for.At my new gig, I can only now listen to inbound and outbound calls. Today, I spent the afternoon listening to calls. Ahhhhhhhhhhh! Was one bad one after another. I went through seventeen phone calls without a salesperson asking for a name. I'm am yelling at my screen, you F'n idiot!!!! I'm downloading calls and emailing them to floor managers, WTF, who tells a customer that? I don't normally try to embarrass salespeople but I may play one call at a sales meeting: "He's not here but maybe I can help you".
Mike, be careful for what you wish for.
At my new gig, I can only now listen to inbound and outbound calls. Today, I spent the afternoon listening to calls. Ahhhhhhhhhhh! Was one bad one after another. I went through seventeen phone calls without a salesperson asking for a name. I'm am yelling at my screen, you F'n idiot!!!! I'm downloading calls and emailing them to floor managers, WTF, who tells a customer that? I don't normally try to embarrass salespeople but I may play one call at a sales meeting: "He's not here but maybe I can help you".
