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This is great and needs to be stated more often.  I've seen many consultants walk into a dealership and play the dealership's calls in front of everyone (including the sales agent on the call) and all it does is embarrass people.  But if the entire sales team is embarrassed then nobody cares as a team.


One on one coaching is the ONLY way to manage.  Now, how do we convince our sales managers they have enough time to do that :thinker: